At Betway (“the Company,” “we,” “our,” or “us”), we are committed to offering an enjoyable, safe, and responsible gambling experience for all our players on sierraclubvotes.org (the “Site”). Our Responsible Gaming Policy is designed to help prevent excessive or compulsive gambling, ensure the protection of vulnerable players, and maintain the integrity and fairness of our platform.
1. Purpose and Scope
- Purpose
- To promote responsible gaming practices.
- To protect minors and other vulnerable individuals from the potential negative effects of gambling.
- To provide tools and resources that empower customers to gamble responsibly.
- Scope
- This policy applies to all customers, employees, and any third parties or agents acting on behalf of Betway.
2. Underage Gambling
- Age Verification
- We strictly prohibit access to our Site and Services by anyone under the age of 18 (or the legal age of majority in your jurisdiction, if higher).
- We implement age-verification procedures during registration to prevent minors from accessing our platform.
- Parental Controls
- We encourage parents and guardians to use filtering software to block underage persons from accessing gambling websites.
- Any account found to be used by a minor will be suspended, and any winnings forfeited.
3. Player Protection Measures
- Self-Exclusion
- We provide players with the option to self-exclude from our Services for a specified or indefinite period.
- During the self-exclusion period, we will take reasonable steps to ensure that excluded players cannot access our Site.
- Deposit Limits
- Players can set daily, weekly, or monthly deposit limits, helping them control the amount they spend on our platform.
- Session Limits
- We allow players to set session time limits to manage the duration of their gaming activities.
- Reality Checks
- We provide optional in-game reminders (reality checks) for players to monitor the time and money they have spent on the Site.
4. Identifying Problem Gambling
- Warning Signs
- Placing more and more bets to achieve the same level of excitement
- Borrowing money to gamble or pay off gambling-related debts
- Neglecting work, family, or personal responsibilities due to gambling activities
- Hiding or lying about gambling activities
- Experiencing anxiety or stress related to gambling
- Employee Training
- We train our customer support and relevant staff to identify, address, and assist players who display signs of problem gambling.
5. Resources and Assistance
We encourage players who suspect they may have a gambling problem—or who are concerned about someone else—to seek help. The following resources offer confidential and professional assistance:
- Local Helplines:
- Problem Gambling Foundation of New Zealand: 0800 664 262
- International Helplines:
- Gamblers Anonymous: https://www.gamblersanonymous.org/ga/
Additionally, we have knowledgeable support staff available to guide players toward appropriate resources and support options.
6. Fair and Ethical Gaming
- Game Integrity
- Our games operate on certified Random Number Generator (RNG) technology to ensure fairness.
- Regular audits are conducted to maintain compliance with applicable legal and regulatory requirements.
- Transparency
- Rules for each game are clearly stated.
- Players can access their transaction history and betting records for clarity and accountability.
7. Compliance and Regulation
Betway adheres to all relevant laws and regulations to ensure a legal, safe, and secure environment. Our Responsible Gaming Policy aligns with guidelines set by industry regulators and independent organizations.
8. Continuous Improvement
We continuously review and enhance our Responsible Gaming practices to address emerging risks, technological advancements, and customer feedback. This includes:
- Updating the Site’s responsible gambling tools and features.
- Providing regular staff training to recognize problem gambling behaviors.
- Engaging with independent experts and organizations that specialize in responsible gambling.
9. Contact Us
If you have questions or concerns about our Responsible Gaming Policy, or if you need assistance managing your gambling activity, please reach out to us:
- Email: [email protected]
- Address: 94 Bryce Street, Hamilton Central, Hamilton 3204, New Zealand
We are here to help you have a safe, enjoyable gaming experience.
